The RaaP: Resourcive as a Podcast

Episode #64: Everything is Code - AI, Cloud & The Future of Development

Wed, 26 Mar 2025 16:14:19 +0000

In this episode, the Kyle's discuss recent trends in software development, cloud technology, and the role of AI in software engineering. They explore the paradox of increasing innovation in development tools while job postings for developers in the U.S. are declining. The conversation touches on Cloudflare’s new product, AWS Amplify Gen 2, and how "everything as code" is transforming infrastructure deployment, reducing reliance on traditional development teams. They also discuss the challenges enterprises face in moving toward cloud-native environments and practical strategies for transitioning away from legacy systems.

(00:45) – The Developer Paradox
(01:30) – What’s Really Happening?
(03:00) – Strategic vs. Tactical Dev Work
(04:30) – AI as the New Junior Dev
(06:00) – Everything is Code
(08:00) – Deploying Global-Scale Apps from a Laptop
(10:00) – The Risk & Power of Full-Stack as Code
(11:30) – Sandboxing & Infrastructure On-Demand
(12:30) – Bringing Legacy Into the Cloud: The Strangler Fig Approach
(14:00) – Closing Thoughts

Episode #63: AWS savings & Contact Center AI Trends for 2025

Thu, 21 Nov 2024 18:47:20 +0000

In this episode of The RaaP (Resourcive as a Podcast), we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers.

Kyle Hall and Kyle Gotzman discuss how focusing on how you build—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this conversation provides actionable insights for tech leaders looking to reduce spend and increase efficiency.

We also dive into the rapidly evolving role of AI in contact centers. Learn how AI is reshaping customer interactions through empathy, hyper-personalization, and proactive insights. Kyle walks through Resourcive’s AI maturity model, highlighting real-world use cases that empower teams, enhance customer loyalty, and drive business outcomes.

Whether you're tackling legacy cloud setups or exploring the next wave of AI-driven transformation, this episode is packed with strategies to help you stay ahead.

Tune in for actionable takeaways and strategic insights you can put to work right away.

Episode #62: Unlocking the Power of a Technology Value Creation Partner

Mon, 30 Sep 2024 19:08:07 +0000

In this episode, we dive deep into the concept of a Technology Value Creation Partner and explore why this approach is critical for mid-market and enterprise businesses. Tune in to learn:

What makes a Technology Value Creation Partner different from traditional vendors.
How to align technology investments with your overall business strategy.
The importance of persistent engagement and proactive problem-solving.
Why Resourcive is the best partner to help you navigate today's complex IT landscape.

Episode #61: Network is Back! Solving Modern Network Challenges

Wed, 11 Sep 2024 18:12:17 +0000

In this episode of The RaaP, Kyle Hall and Kyle Gotzman dive into the resurgence of network infrastructure and the evolving needs of multi-location businesses. They explore key trends like SD-WAN, SASE, and network topology changes, discussing the complexities of managing multiple vendors, faster implementation, and circuit aggregation. They also tackle the pros and cons of outsourcing vs. insourcing network management, offering practical insights for IT and business leaders. Plus, they discuss the growing importance of AI literacy in today’s workforce and how AI can enhance productivity. Tune in for valuable insights on solving modern network challenges and leveraging AI effectively. Key Topics: Network management complexities in multi-location businesses Shifting from MPLS to SD-WAN and SASE Outsourcing vs. insourcing: pros and cons The rise of AI-literate workforces Practical AI use cases in day-to-day operations

Episode #60: Resourcive Has Been Acquired!

Mon, 12 Aug 2024 16:50:55 +0000

The Kyle's give a breakdown of the acquisition by ScanSource announced last week.

Episode #59: Understanding Technical Debt

Mon, 10 Jun 2024 19:13:43 +0000

In today's episode of "The RaaP," hosts Kyle Gotzman and Kyle Hall dive into the intricate topic of technical debt. They begin with some lighthearted banter before transitioning to a detailed discussion on what technical debt entails, its implications, and how organizations can manage it effectively. 1. Defining Technical Debt: - Technical debt refers to the concept where decisions made during development lead to suboptimal outcomes, requiring future rework. This can apply to code, infrastructure, and various IT functions. - It is distinguished from technical constraints, which are limitations imposed by external factors like compliance or regulatory requirements. 2. Categories of Technical Debt: - Deliberate and Reckless: Knowing you're taking shortcuts without a plan to address them. - Deliberate and Prudent: Taking on debt intentionally with a plan to repay it. - Accidental and Reckless: Unintentionally accumulating debt due to poor planning. - Accidental and Prudent: Unplanned debt that arises despite careful planning. 3. Managing Technical Debt: - It's crucial to dedicate resources to paying down technical debt, akin to managing financial debt. Failure to do so can result in escalating 'interest' costs, hindering future development and innovation. - Organizations should treat technical debt repayment as a regular budget item, ensuring that it does not spiral out of control. 4. Impact of Technical Debt: - Accumulated technical debt can slow down an organization, making it difficult to implement new technologies like cloud computing and AI. - Managing technical debt is essential for maintaining agility and staying competitive in a rapidly evolving tech landscape. 5. Current Trends: - The hosts discuss how the move to cloud computing and the advent of AI are making the management of technical debt more critical than ever. Organizations need to ensure their systems are optimized for these new technologies. 6. Practical Implications: - Kyle Hall shares experiences of how technical debt affects not only clients but also the evaluation of vendors. The presence of technical debt in vendor solutions can impact their reliability and product development velocity. By the end of the episode, listeners gain a comprehensive understanding of technical debt, its challenges, and strategies to mitigate its impact. The discussion emphasizes the importance of intentionality and planning in managing technical debt to enable future growth and innovation.

Episode #58: The IT Operating Model & Measuring the ROI of AI

Mon, 06 May 2024 15:57:16 +0000

In this episode, the Kyle's discuss the challenges and strategies related to IT operating models for mid-sized companies, particularly those owned by private equity firms. They highlight the importance of scalability, resilience, and risk mitigation in these companies, which often have lean IT teams and face pressure to mature their infrastructure. They mention the significance of aligning IT strategies with the company's deal thesis and long-term goals, emphasizing the need for a holistic approach to IT management. The conversation touches on topics such as onboarding processes, outsourcing decisions, and forward planning for future growth. Then, they discuss the evaluation of ROI (Return on Investment) in AI (Artificial Intelligence) implementations. Kyle Hall introduces the topic, emphasizing its relevance and complexity due to recent news articles and marketing claims about AI ROI. They delve into the challenges of assessing ROI for AI, considering both hard returns (such as cost savings and productivity increases) and soft benefits (like improved user experience and skill retention). They explore various use cases, ranging from computer vision in healthcare to predictive maintenance in vending machines, highlighting the potential impact on efficiency and decision-making. The conversation underscores the importance of defining clear use cases for AI projects and acknowledges the strategic imperative for organizations to explore AI despite the current difficulties in quantifying ROI. They conclude by emphasizing the need for ongoing monitoring and adaptation in AI initiatives.

Episode #57: Carveout Projects, Edge Computing & VDI, and a mailbag!

Mon, 15 Apr 2024 14:21:09 +0000

In this episode, the Kyle's discuss the recent rise in carveout projects before Kyle teaches Kyle about edge computing and VDI.

Then the guys give some advice to a user looking for guidance around a global SD-WAN deployment.

Episode #56: High Impact (non) vCISO Security Engagements & The Champion Challenger Model

Mon, 08 Apr 2024 10:29:53 +0000

In this episode, the Kyle's discuss a recent Cybersecurity engagement where Adrian, our Cyber Practice Lead, is on site at publicly traded company.

Then the KH teaches KG about the Champion Challenger Model as a vendor management strategy.

Episode #55: The Change in Importance of IT & The Case for (and against) Repatriation

Mon, 25 Mar 2024 13:43:02 +0000

Coming off a trip to New York to attend and speak at a leading PE firms CIO Summit, they Kyles discuss the conversation Resourcive led around the tech operating model.

Then the KG teaches KH about repatriation and the where the cloud fits in the marketplace for infrastructure and compute needs.

Episode #54: The Evolution of Procurement w/ Michael Cadieux, Chief Procurement Officer and Founder of Procurement Foundry

Tue, 17 Oct 2023 21:50:10 +0000

In this episode of The RaaP, Nick and Kyle are joined by Michael Cadieux, one of the industry's leading procurement professionals. Michael shares his thoughts on a wide range of topics:

Creating Procurement Foundry, the leading peer-to-peer procurement professional network
The Evolution of Procurement
Current Challenges for Technology Procurement Leaders
How Procurement Leaders are Preparing for 2024
What the Future of Roles in Procurement Look Like

And more!

Episode #53: Unlocking the Secrets of Successful Digital Transformation w/ Walt Carter

Tue, 26 Sep 2023 17:46:40 +0000

In this episode, Nick and Kyle are joined by Walt Carter, Chief Digital Officer, CIO, COO, author, and keynote speaker. With a wealth of knowledge and experience spanning over 40 years, Walt shared invaluable insights and strategies for making digital transformation a resounding success.

Key Takeaways:

Digital transformation is not just about technology; it's all about people.
The importance of creating a clear and detailed vision for your transformation.
The significance of consensus and alignment within your organization.
The power of leading indicators in measuring transformation progress.
The critical role of continuous learning and improvement in the transformation journey.

Episode #52: Strategies for Successful M&A Integrations w/Jack Ryan, Infrastructure Director at Diverzify

Mon, 28 Aug 2023 12:00:00 +0000

In this episode, Nick and Kyle chat with Jack Ryan, Infrastructure Director at Diverzify. Amidst an aggressive M&A growth plan, Jack shares his key priorities when integrating new acquisitions.

Jack discusses due diligence insights, technology's impact on integration, and the delicate art of balancing vision with execution.

Gain valuable strategies for transparent communication, realistic expectations, and optimizing MSP partnerships. Tune in to navigate the evolving M&A landscape successfully.

Episode #51: Primary Considerations in Healthcare Right Now for IT w/ Chad Wray, VP of IT at Paragon Health

Mon, 22 May 2023 11:21:45 +0000

In this episode, Nick and Kyle sit down with Chad Wray, VP of IT at Paragon Health. Chris breaks down his Top 3 areas of focus right now: Intake of referrals, data, and connectivity & costs.

Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.

Episode #50: Tammy Knies, Head of Vendor Management and Procurement at Live Oak Bank

Mon, 01 May 2023 16:50:20 +0000

In this episode, Nick and Kyle are joined by Tammy Knies, Head of Vendor Management and Procurement at Live Oak Bank. They discuss the fundamentals of building a mature procurement practice, nuances in IT/technology procurement, and the opportunity that exists in creating value for the enterprise in these areas. Resourcive is the leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.

Episode #49: Brian Greenberg - Fortium Partner, CIO/CTO

Mon, 17 Apr 2023 11:08:54 +0000

In this episode, Nick and Adrian are joined by Brian Greenberg of Fortium Partners. They discuss the ins and outs of fractional technology leadership, how Brian prioritizes when starting a new engagement, and what the most common challenges are he's seeing at companies today both operationally and in the realm of security.

Episode #48: SECURITY TAKEOVER - Ben Corll, CISO Americas at Zscaler

Mon, 20 Mar 2023 11:28:14 +0000

Adrian Tilston does a Security Takeover of The RaaP and is joined by Ben Corll, CISO Americas at Zscaler. Their discussion focuses on how security leaders should think about presenting security information to a board of directors, building credibility as a leader, and overall a little about risk and how you present it.

Episode #47: CIO Series - Sarah Richardson of Tivity Health

Mon, 30 Jan 2023 12:42:10 +0000

In this episode, Nick and Kyle are joined by Sarah Richardson, Chief Digital & Information Officer at Tivity Health. It's a great conversation focused on leadership in the context of technology and transformation.

Episode #46: Analyst Series - muji of HHHYPERGROWTH

Mon, 16 Jan 2023 19:08:43 +0000

In this episode, Nick and Kyle are joined by muji, the investment research blogger covering the technologies powering today's hypergrowth stories including many of the companies Resourcive partners with to deliver cutting edge technology to its clients.

Episode #45: Internal Series - Tom Gesky, CEO & Chairman of Resourcive

Thu, 29 Dec 2022 16:48:17 +0000

In this episode, Nick and Kyle are joined by Tom Gesky, CEO and Chairman of Resourcive. The guys take a trip down memory lane and discuss some of the seminal moments in Resourcive's history and how they've shaped who Resourcive is today as the leading strategic IT sourcing consultancies.

Episode #44: SME Series - Spend Reduction

Tue, 20 Dec 2022 16:31:19 +0000

In this episode, Nick and Kyle discuss the ground swell of attention and focus on near-term expense reduction initiatives in response to growing market uncertainty, inflationary pressures, and renewed focus on budgets.

Episode #43: Security Series - James Morrison, National Security Specialist at Intelisys

Wed, 05 Oct 2022 16:00:18 +0000

In this episode the guys welcome James Morrison and talk about all things #cyber. (6:02) Shifting from reactive to proactive; compliance and insurance will force change, (10:24) Targeting specific business for targets of opportunity, (11:57) Changes in the IT buyer w/cybersecurity, (14:26) Pay for performance security. Compliance as a Service. Capex vs. Opex, (18:43) SASE, (26:29) Nick & Kyle recap

Episode #42: Security Series - Stephen Semmelroth, Senior Director of Security at AVANT

Mon, 12 Sep 2022 12:09:10 +0000

In this episode the guys welcome Stephen Semmelroth and talk about all things #cyber. (3:30) Setting the vision for the security community, (7:10) DoD moving to Zero Trust, (10:12) How security is having positive bottom-line impact, (13:00) The people component of security, (16:38) SOF Truths, (18:23) The essentials for improving your security posture now, (26:29) Nick & Kyle recap.

Episode #41: Cloud Series - Jeff DeVerter, CTO of Product & Services at Rackspace

Mon, 15 Aug 2022 14:38:48 +0000

In this episode, the guys discuss how the cloud is re-inventing business' relationship with IT, how it is changing the role of IT within organizations, and ultimately how it is delivering meaningful business outcomes to companies large and small.

Episode #40: Partner Series - Mike Welsh, Chief Value Officer at Net(net)

Mon, 01 Aug 2022 12:00:57 +0000

In this episode, the guys discuss the new Resourcive x Net(net) partnership, where Net(net) fits into the market, and how their addressing significant buckets of IT spend for their clients and private equity partners.

Security Series: Eldon Sprickerhoff, Founder & Chief Innovation Officer and Tia Hopkins, Field CTO & Chief Cyber Risk Strategist at eSentire

Mon, 13 Jun 2022 12:47:54 +0000

This episode is a recording of our recent webinar Kyle hosted with eSentire. They talk trends and current state of cybersecurity, how companies should be thinking about protecting themselves, and budget rationalization for security spend.

SME Series - Service Delivery w/Kyle Gotzman, Director of Client Services at Resourcive

Mon, 09 May 2022 12:23:48 +0000

In this episode, we discuss the thorny topic of technology service delivery and implementation. Kyle and Nick are joined by Kyle Gotzman, Director of Client Services at Resourcive to share the good, the bad, and the ugly; but also where Resourcive is able to alleviate pain points and create value for clients with the expertise and experience that goes along with hundreds of engagements.

Partner Series: Burke Autrey, CEO of Fortium Partners

Mon, 28 Mar 2022 12:00:00 +0000

In this episode, the guys discuss with Burke the importance of experienced technology leaders in the execution of strategic business goals and how Fortium's model of Technology Leadership as a Service is filling a void in today's executive labor market.

Security Series: John Zemonek, CEO & Founder of Aligned Technology Group

Mon, 21 Mar 2022 14:07:05 +0000

In this episode, the guys welcome John Zemonek to discuss a programmatic approach to security and the budget rationalization model to make sense of your investment.

SME Series: Michael Arnold, Resourcive

Tue, 22 Feb 2022 16:22:42 +0000

In this episode, Michael and Kyle discuss the #wireless & #mobility market, the current state of #5G, and how these developments are impacting clients in their current engagements.

Partner Series: John Bisack, Founder - Performance Improvement Partners

Mon, 07 Feb 2022 13:46:56 +0000

This episode the guys speak with John Bisack, Founder of a leading IT consultancy, Performance Improvement Partners, about the evolution of consulting in the private equity space - specifically around IT diligence and value creation.

Max Silber - VP of Mobility & IoT at MetTel

Mon, 31 Jan 2022 13:00:00 +0000

This episode the guys are talking about POTS!

Analyst Series: James Anderson of Channel Futures

Mon, 24 Jan 2022 13:00:00 +0000

James Anderson is the News Editor at Channel Futures covering all things channel and technology. The guys discuss the current state of the channel, new developments, and what to look out for in 2022.

Analyst Series: Jay McBain, Principal Analyst at Forrester

Mon, 17 Jan 2022 13:00:00 +0000

This episode explores the macro trends and shifts in #B2B buying, and looks out over the coming decade in how technology will be sourced and utilized by the customer.

Infrastructure Series: Kevin Goodman, SVP of INAP

Mon, 27 Dec 2021 13:46:05 +0000

This episode of our infrastructure series highlights INAP's secure hybrid infrastructure solution offering, bolstered by a high performance satisfaction guarantee and spend portability program that de-risks your infrastructure investment and spend.

Security Series: Log4j Vulnerability with Ryan Westman and Rob McLeod of eSentire

Mon, 20 Dec 2021 19:46:29 +0000

This episode was recorded last Thursday in response to the Log4j vulnerability. A great overview and deep dive into what this vulnerability means, particularly for enterprise decision makers and private equity partners.

CIO Series: Matt Klyman, CTO of Alamo Drafthouse Cinema

Mon, 13 Dec 2021 13:00:00 +0000

Matt Klyman is the CTO of Alamo Drafthouse Cinema, and held previous role as CIO of Marshall Retail Group. This episode is all about leveraging technology to enhance the user experience, particularly in this post-COVID business environment.

Partner Series: Scott Estill, Partner at Lancor

Mon, 06 Dec 2021 13:00:00 +0000

Scott Estill is a partner at Lancor, a global executive search that also advises private equity on transactions and diligence. The guys talk generally about value creation during the ownership period of an asset, and why more and more firms are leaning into procurement and operations "centers of excellence".

Adam Burke of Quest Technology Management

Mon, 22 Nov 2021 13:00:00 +0000

Today, the guys sit down with Adam Burke, VP of Sales & Partnerships at Quest Technology Management and have wide-ranging conversation around the general pain points IT departments are currently facing, how Quest is solving for many of those, and where things are headed in the industry.

Infrastructure Series: Dante Orsini, SVP of iland

Mon, 15 Nov 2021 13:00:00 +0000

Dante is SVP of Business Development at iland, a cloud platform delivering production, backup, and disaster recovery capabilities to the market. The guys sit down and discuss all things cloud compute: #multi-cloud, #hybrid #cloud, #DRaaS, #BaaS, #MSFT 365 and more.

Partner Series: Alex Miller, CEO of Synergetics

Mon, 08 Nov 2021 13:00:00 +0000

Alex Miller is CEO of Synergetics, a leading management consulting firm serving the middle market and their private equity partners. The guys discuss the current state of affairs in management consulting, how market conditions are presenting new challenges for businesses, and how well aligned partnerships create value for our private equity partners.

PE Series: Chris Chandler, Founder and Managing Partner at The Creovia Group

Mon, 01 Nov 2021 13:00:00 +0000

In this episode, Chris and the guys talk about the current affairs of the supply chain, why the procurement function has become an increasingly strategic focus for companies and private equity firms alike, and how IT procurement presents its own set of unique challenges.

Partner Series: Paul Lennick, SVP of M&A Services at ContinuServe

Mon, 25 Oct 2021 13:00:00 +0000

Paul is the SVP of M&A Services at ContinuServce, a partner of Resourcive's focused on optimizing back office (Finance, HR, IT) for the Fortune 2000. The guys discuss the value creation impact both Resourcive and ContinuServe bring to their clients, and the go-to-market strategy around that - particularly for our private equity partners.

Carol Kehner - Healthcare Operations Executive

Mon, 18 Oct 2021 13:40:06 +0000

Carol brings her experience and insights as a operations executive at multiple high-growth HealthTech companies to the pod this week and chats with Nick and Kyle about how she has leveraged technology to drive growth and the positive business outcomes.

UCaaS Series: Kyle Gotzman of Resourcive

Tue, 12 Oct 2021 12:35:07 +0000

In this episode, The #RaaP welcomes Kyle Gotzman, Director of Client Services at Resourcive. This was recorded back in April 2021 around our UCaaS series, and the guys talk about the power of the technology, the business case, and what KG sees as the future of communications.

CTO Series: Philip Talamas of H2 Health

Mon, 04 Oct 2021 13:21:02 +0000

In this episode, The #RaaP welcomes Philip Talamas, CTO at H2 Health. Philip is a Resourcive alum and talks with Nick and Kyle about his current role as CTO of H2 Health, a high-growth, PE-owned healthcare platform company.

Internal Series: Michael Arnold of Resourcive

Mon, 27 Sep 2021 13:58:13 +0000

This week, Nick and Kyle welcome one of our own, Michael Arnold - Sr. Consultant at Resourcive.

UCaaS Series: Dan O'Connell of Dialpad

Mon, 20 Sep 2021 14:07:29 +0000

In this episode Nick and Kyle are joined by Dan O'Connell, Chief Revenue and Chief Strategy Officer at Dialpad.

SASE Series: Ryan Williams of Palo Alto Networks

Mon, 13 Sep 2021 13:31:48 +0000

This week the guys welcome Ryan Williams, Manager - Channel Sales at Palo Alto Networks. Ryan makes a very compelling case for the new NetSec delivery model that is #SASE and the #PrismaCloud.

SASE Series: Stephen Carey of Cato Networks

Tue, 07 Sep 2021 13:37:10 +0000

Stephen kicks off our #SASE Series and the guys dive right into how this new technology framework is delivering impressive results – fast.

CIO Series: Dom DiMascia of Unified Door & Hardware Group

Mon, 30 Aug 2021 12:00:00 +0000

Dom kicks off our CIO Series and chats with the guys about all things in the world of a PE-owned, high-growth company CIO.

Spotlight Episode: Adam Edwards of Telarus

Tue, 24 Aug 2021 14:33:04 +0000

In this episode, Nick and Kyle welcome Adam Edwards, CEO of Telarus. This is a wide-ranging conversation that explores many of the macro-level trends we're seeing in our industry right now; from the increasing deal flow and size, to attraction of private equity investments, to the recent Zoom/Five9 acquisition.

CCaaS Series: Ken Presti of AVANT Communications

Mon, 16 Aug 2021 12:00:00 +0000

In this episode, Nick and Kyle welcome Ken Presti, VP of Research & Analytics at AVANT. Ken's most recent 6/12 Report, published in June 2021, tackled #CCaaS which set a nice backdrop to round out our #CCaaS series. The guys discuss the methodology of the 6/12 report, trends in the #CCaaS market (past, present, and future), and Ken gives a sneak peak at what's ahead.

CCaaS Series: James Roth of Vonage

Mon, 09 Aug 2021 11:00:00 +0000

In this episode, Nick and Kyle welcome James Roth who is SVP, Head of Field & Enterprise Sales at Vonage. The guys discuss how Vonage has come to be major player in the enterprise communications space, the value prop specific to a cloud-base CCaaS solution to enterprise businesses, and explore where the market is heading.

Cyber Security Episode: Ivan Paynter of Intelisys

Mon, 02 Aug 2021 12:00:00 +0000

In this episode, Nick and Kyle welcome Ivan Paynter, National Cyber Security Specialist at Intelisys. This recording took place a couple weeks after the Kaseya breach as REvil went dark. Kyle and Ivan discuss the situation and the nature of the supply chain/3rd party attack vector, then explore the broader cyber security environment today and how organizations should be addressing their security posture.

Resourcive is a leading consulting agency advising middle-market and enterprise clients on IT service procurement. Technology topics include: UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.

CCaaS Series: Ralph Flamini of Five9

Thu, 22 Jul 2021 19:00:57 +0000

In this episode of our #CCaaS series, Nick and Kyle welcome Ralph Flamini, RVP of Five9. The guys discuss the big news of the Zoom acquisition and what it means for both Five9 and Zoom. This conversation takes place against the backdrop of the current competitive landscape around customer experience, how CCaaS supports its, and the business case for making that buying decision.

CCaaS Series: Mike McCarron of Gladly

Mon, 12 Jul 2021 13:00:00 +0000

In our CCaaS series, Nick and Kyle speak with a variety of players competing in the emerging contact center technology arena. In this episode, we are joined by Mike McCarron, VP of Sales and Strategic Alliances at Gladly.

CCaaS Series: Patty Hayward of Talkdesk

Mon, 28 Jun 2021 19:01:33 +0000

In our CCaaS series, Nick and Kyle speak with a variety of players competing in the emerging contact center technology arena. In this episode, we are joined by Patty Hayward, Director of Healthcare Strategy at Talkdesk.

Spotlight Episode: Drew Lydecker of AVANT Communications

Mon, 21 Jun 2021 15:35:01 +0000

In our debut "Spotlight" episode, Nick and Kyle welcome Drew Lydecker, Co-Founder and President of AVANT Communications. This episode bridges our #UCaaS series and upcoming #CCaaS series. A great, wide-ranging conversation with one of the best in the business. Enjoy!

UCaaS Series: Sam Barron of CallTower

Mon, 14 Jun 2021 14:33:28 +0000

In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Sam Barron, Director of Channel Sales Northeast at CallTower.

UCaaS Series: Kevin Thomsen of Zoom

Mon, 07 Jun 2021 14:21:03 +0000

In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Kevin Thomsen, Leader of Master Agent Channel Sales at Zoom Communications.

UCaaS Series: Jamaal Savwoir of 8x8

Tue, 01 Jun 2021 13:20:01 +0000

In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Jamaal Savwoir, Director of Channel Sales Engineering at 8x8.

UCaaS Series: Maurie Munro of Masergy

Mon, 24 May 2021 01:17:32 +0000

In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Maurie Munro, Vice President of UCaaS Solutions at Masergy.

UCaaS Series: Darrin Bryant of RingCentral

Mon, 17 May 2021 21:02:03 +0000

In our debut UCaaS series, Nick and Kyle speak with the top 5 magic quadrant leaders and explore how this technology is not only helping businesses grow, but transforming the way they do business. In this episode, we are joined by Darrin Bryant, Senior Regional Partner Manager at RingCentral.