RESOURCIVE ANNOUNCES NEW CX PRACTICE LEAD HIRE
Greenville, SC, February 10, 2026 – Resourcive, the leading strategic IT sourcing consultancy and premier technology value creation partner, announced today that David “Dave” Capece has joined the company as CX Practice Lead.
In his role, Capece will lead Resourcive’s Customer Experience (CX) practice, partnering closely with consultants and clients to design and execute CX roadmaps across CCaaS, UCaaS, and AI driven customer engagement technologies. His focus will be on ensuring clients realize maximum value from their CX investments and that the technologies they source deliver meaningful, measurable impact for their businesses, customers, and end users.
“We are focused on building a team of values aligned A players, and Dave certainly fits that bill,” said Kyle Hall, President of Resourcive. “He is deeply client focused, with a background that spans telecommunications, engineering, and consulting. Having worked with some of the largest enterprises in the world, Dave is uniquely positioned to help our clients create real wins across their CX environments.”
Capece brings more than 15 years of experience across cloud communications, Contact Center as a Service, and Unified Communications as a Service. His career includes leadership and technical roles at organizations such as Level(3) Communications, Metaswitch Networks, Amazon, Deloitte, and NiCE, where he supported complex enterprise CX and communications initiatives.
“Dave’s experience and perspective will help accelerate Resourcive’s growth in the CCaaS and AI market,” Hall added. “As CX becomes increasingly tied to business outcomes, automation, and data driven decision making, Dave will help ensure our clients are not just deploying technology, but using it to transform how they engage with their customers.”
“I am extremely grateful to the Resourcive team for the opportunity to join,” said Capece. “The company’s values, vision, and leadership align exactly with what I am looking for at this stage of my career. I am excited to bring my experience and collaborative approach to problem solving, and to partner with the consultants at Resourcive to help our clients deliver a world class customer experience.”
Capece holds a BA in History from Christopher Newport University, where he also played Division III men’s soccer.
For more information regarding this announcement, please contact jschorazy@resourcive.com
About Resourcive
Resourcive is a Technology Value Creation Partner founded in 2001. We deliver strategic IT sourcing solutions to the mid-market and enterprise, advising clients on value creation strategies enabled by technology. Resourcive’s focus on cloud, connectivity, voice, wireless & mobility, managed services, and cybersecurity solutions offers our clients and partners a breadth of expertise and experience to support clients in aligning their IT solutions to support their desired business outcomes.
