SMEAC: Situation, Mission, Execution, Admin, Command.
 
This framework, taken from Resourcive's leadership's Special Operations background in the United State Armed Forces, is an incredibly effective way to communicate how we run our engagements and accomplish shared goals with our clients. 

 

When things are messy, obscure, hectic, and there is uncertainty, the Resourcive process -- grounded in our team's experience in executing objectives in high-profile, high-risk missions around the world -- is a time-tested framework that reliably delivers positive outcomes for our clients.

This SMEAC case study is of an engagement which a leading Telehealth provider had run a 10-month internal procurement project for a next-gen cloud-based contact center solution (CCaaS) that ultimately fell apart at implementation due to compliance issues.

Their private equity partners reached out to Resourcive to see if we could help. With a deep understanding of the CCaaS market and vendor landscape, in conjunction with our enterprise grade procurement process, our client quickly and efficiently got full command of their CCaaS solution.

 

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Client Testimonial

“Managing our RFP process and finding the right CCaaS vendor was so easy with Resourcive. They listened to our needs, were very thorough, worked quickly and found us the perfect vendor at a great rate. The entire team was amazing to work with and was instrumental in enhancing more efficient collaboration and communication between our IT and Operations teams; I will definitely be working with them again in the future!”

- Senior Vice President, Operations

Telehealth CCaaS Case Study_SMEAC