The RaaP: Resourcive as a Podcast
The RaaP, presented by Resourcive, is your go to place for to learn about the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise. Hosted by Kyle Hall, Kyle Gotzman and Nick Creasey #TheRaaP will feature guests that include business leaders, industry thought leaders, executives, and more.
Resourcive is a Technology Value Creation Partner advising middle-market and enterprise clients on IT service procurement. Technology topics include UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
All Episodes
Episode #64: Everything is Code - AI, Cloud & The Future of Development
<p>In this episode, the Kyle's discuss recent trends in software development, cloud technology, and the role of AI in software engineering. They explore the paradox of increasing innovation in development tools while job postings for developers in the U.S. are declining. The conversation touches on Cloudflare’s new product, AWS Amplify Gen 2, and how "everything as code" is transforming infrastructure deployment, reducing reliance on traditional development teams. They also discuss the challenges enterprises face in moving toward cloud-native environments and practical strategies for transitioning away from legacy systems.</p><p><strong>(00:45)</strong> – <em>The Developer Paradox</em><br><strong>(01:30)</strong> – <em>What’s Really Happening?</em><br><strong>(03:00)</strong> – <em>Strategic vs. Tactical Dev Work</em><br><strong>(04:30)</strong> – <em>AI as the New Junior Dev</em><br><strong>(06:00)</strong> – <em>Everything is Code</em><br><strong>(08:00)</strong> – <em>Deploying Global-Scale Apps from a Laptop</em><br><strong>(10:00) </strong>– <em>The Risk & Power of Full-Stack as Code</em><br><strong>(11:30) </strong>– <em>Sandboxing & Infrastructure On-Demand</em><br><strong>(12:30)</strong> – <em>Bringing Legacy Into the Cloud: The Strangler Fig Approach</em><br><strong>(14:00)</strong> – <em>Closing Thoughts</em></p>Episode #63: AWS savings & Contact Center AI Trends for 2025
<p>In this episode of <em>The RaaP (Resourcive as a Podcast)</em>, we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers.</p> <p>Kyle Hall and Kyle Gotzman discuss how focusing on <strong>how you build</strong>—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this conversation provides actionable insights for tech leaders looking to reduce spend and increase efficiency.</p> <p>We also dive into the rapidly evolving role of AI in contact centers. Learn how AI is reshaping customer interactions through empathy, hyper-personalization, and proactive insights. Kyle walks through Resourcive’s AI maturity model, highlighting real-world use cases that empower teams, enhance customer loyalty, and drive business outcomes.</p> <p>Whether you're tackling legacy cloud setups or exploring the next wave of AI-driven transformation, this episode is packed with strategies to help you stay ahead.</p> <p><strong>Tune in for actionable takeaways and strategic insights you can put to work right away.</strong></p>Episode #62: Unlocking the Power of a Technology Value Creation Partner
<p>In this episode, we dive deep into the concept of a Technology Value Creation Partner and explore why this approach is critical for mid-market and enterprise businesses. Tune in to learn:</p> <ul> <li>What makes a Technology Value Creation Partner different from traditional vendors.</li> <li>How to align technology investments with your overall business strategy.</li> <li>The importance of persistent engagement and proactive problem-solving.</li> <li>Why Resourcive is the best partner to help you navigate today's complex IT landscape.</li> </ul>Episode #61: Network is Back! Solving Modern Network Challenges
<p>In this episode of The RaaP, Kyle Hall and Kyle Gotzman dive into the resurgence of network infrastructure and the evolving needs of multi-location businesses. They explore key trends like SD-WAN, SASE, and network topology changes, discussing the complexities of managing multiple vendors, faster implementation, and circuit aggregation. They also tackle the pros and cons of outsourcing vs. insourcing network management, offering practical insights for IT and business leaders. Plus, they discuss the growing importance of AI literacy in today’s workforce and how AI can enhance productivity. Tune in for valuable insights on solving modern network challenges and leveraging AI effectively. Key Topics: Network management complexities in multi-location businesses Shifting from MPLS to SD-WAN and SASE Outsourcing vs. insourcing: pros and cons The rise of AI-literate workforces Practical AI use cases in day-to-day operations</p>