Episode #63: AWS savings & Contact Center AI Trends for 2025
The RaaP: Resourcive as a Podcast
<p>In this episode of <em>The RaaP (Resourcive as a Podcast)</em>, we explore two critical technology challenges for today’s businesses: optimizing cloud costs and harnessing AI in contact centers.</p>
<p>Kyle Hall and Kyle Gotzman discuss how focusing on <strong>how you build</strong>—not just how you buy—can unlock up to 80% in AWS savings. From rethinking database structures to eliminating unnecessary infrastructure, this conversation provides actionable insights for tech leaders looking to reduce spend and increase efficiency.</p>
<p>We also dive into the rapidly evolving role of AI in contact centers. Learn how AI is reshaping customer interactions through empathy, hyper-personalization, and proactive insights. Kyle walks through Resourcive’s AI maturity model, highlighting real-world use cases that empower teams, enhance customer loyalty, and drive business outcomes.</p>
<p>Whether you're tackling legacy cloud setups or exploring the next wave of AI-driven transformation, this episode is packed with strategies to help you stay ahead.</p>
<p><strong>Tune in for actionable takeaways and strategic insights you can put to work right away.</strong></p>