The RaaP: Resourcive as a Podcast
The RaaP, presented by Resourcive, is your go to place for to learn about the latest technology trends, market insights, and value-creation opportunities in the mid-market and enterprise. Hosted by Kyle Hall, Kyle Gotzman and Nick Creasey #TheRaaP will feature guests that include business leaders, industry thought leaders, executives, and more.
Resourcive is a Technology Value Creation Partner advising middle-market and enterprise clients on IT service procurement. Technology topics include UCaaS, CCaaS, Cloud, Networking, SD-WAN, Security, SASE, MSPs/MSSPs, SaaS Licensing.
All Episodes
Episode #80: What Lumen's Voice Exit Means for IT and Finance Leaders
<p>Lumen just confirmed it's ending sales of enterprise voice services, but what that actually means depends on what you're using and who's billing you for it. Kyle Hall sits down again with Dave Capece, Resourcive's CX Practice Lead and a former Level 3 network engineer, to break down what's confirmed, what's still unclear, and exactly what to check before your next contract renewal.</p>Episode #79: Resourcive CX Practice w/Dave Capece
<p>Kyle Hall is joined by Dave Capece, CX Practice Lead at Resourcive, for the first practice lead episode of The RaaP.</p> <p>Dave spent the first 15 years of his career as a voice engineer serving telephone companies, then moved to the enterprise side in 2015. He brings that engineering foundation to contact center engagements every day, and it shapes how he diagnoses problems.</p> <p>The conversation covers what actually changed in the contact center over the last decade, why the depth of analytics available today is the single biggest shift, and why roughly half the time the answer is not technology at all.</p> <p>Dave also gets into a pattern he keeps inheriting: organizations that moved to CCaaS three years ago but built it around requirements written for a premise system two decades earlier. And Kyle raises the assumption buried in many cloud business cases, that moving to as a service platforms meant you no longer needed voice engineering expertise on staff.</p> <p>If you run a contact center, or you inherited one, this is a practical look at where the gaps are and how to close them.</p>Episode #78: AI Security and the New Rules of Access
<p>Most organizations are adopting AI tools without fully reckoning with what that adoption means for security. In this episode, Kyle Hall sits down with Kyle Gotzman to break down why traditional security models, including role-based access controls and standard detection methods, weren't designed for a world where AI agents can act on behalf of users at machine speed.</p> <p>They cover the concept of bounded agency, why the MCP layer is becoming the critical choke point in agentic AI environments, and what IT leaders actually need to be thinking about before they hand an AI system the keys to their infrastructure. Whether your organization is deploying Copilot across the company or starting to build agentic workflows, this conversation cuts through the noise and gets practical about where the real risks live.</p>Episode #77: The MSP Decision - Cost, Risk, and Strategic Fit
<p>Managed service providers are often viewed as a way to reduce IT costs, increase coverage, and simplify operations. </p> <p>But the reality is more nuanced.</p> <p>In this episode of <strong>The RaaP</strong>, Kyle Hall and Kyle Gotzman discuss why MSP selection is becoming a more common priority for mid market, enterprise, and private equity backed companies. They break down what MSPs actually provide, where companies misunderstand the economics, why comparing current IT spend to an MSP quote can be misleading, and what makes the selection process so difficult.</p> <p>The conversation also explores when companies should consider changing providers, how growth and acquisitions can expose MSP limitations, and what good looks like once the right partner is in place.</p>