The RaaP: Resourcive as a Podcast
On The RaaP, host Kyle Hall and a rotating cast of Resourcive experts talk through what actually drives cost, risk, and value in enterprise IT. Conversations cover legacy system tradeoffs, renewal strategy, and what modernization really requires on the ground. Built for CIOs, CFOs, procurement leaders, and PE operators making high-stakes technology decisions.
All Episodes
Episode #81: How Capital Efficiency Is Changing Cyber Buying Decisions w/Adrian Tilston
Adrian Tilston, Resourcive’s Cyber Practice Lead, joins Kyle Hall to share what the team is seeing in cyber across midmarket companies and companies backed by private equity. They cover why capital efficiency now shapes cyber decisions, why some of the biggest risks sit in tools companies already own, and how PE operating partners are pushing for foundational controls. Adrian explains which baseline functions lean IT teams should consider outsourcing, how Resourcive compares vendor combinations against Microsoft’s security stack, and what a data protection example showed about pricing. They close with where to focus heading into next year as AI speeds up how fast attackers move. A useful listen for CIOs, CFOs, procurement leaders, and PE operators who want more from the cyber budget they already have.
Episode #80: What Lumen's Voice Exit Means for IT and Finance Leaders
<p>Lumen just confirmed it's ending sales of enterprise voice services, but what that actually means depends on what you're using and who's billing you for it. Kyle Hall sits down again with Dave Capece, Resourcive's CX Practice Lead and a former Level 3 network engineer, to break down what's confirmed, what's still unclear, and exactly what to check before your next contract renewal.</p>Episode #79: Resourcive CX Practice w/Dave Capece
<p>Kyle Hall is joined by Dave Capece, CX Practice Lead at Resourcive, for the first practice lead episode of The RaaP.</p> <p>Dave spent the first 15 years of his career as a voice engineer serving telephone companies, then moved to the enterprise side in 2015. He brings that engineering foundation to contact center engagements every day, and it shapes how he diagnoses problems.</p> <p>The conversation covers what actually changed in the contact center over the last decade, why the depth of analytics available today is the single biggest shift, and why roughly half the time the answer is not technology at all.</p> <p>Dave also gets into a pattern he keeps inheriting: organizations that moved to CCaaS three years ago but built it around requirements written for a premise system two decades earlier. And Kyle raises the assumption buried in many cloud business cases, that moving to as a service platforms meant you no longer needed voice engineering expertise on staff.</p> <p>If you run a contact center, or you inherited one, this is a practical look at where the gaps are and how to close them.</p>Episode #78: AI Security and the New Rules of Access
<p>Most organizations are adopting AI tools without fully reckoning with what that adoption means for security. In this episode, Kyle Hall sits down with Kyle Gotzman to break down why traditional security models, including role-based access controls and standard detection methods, weren't designed for a world where AI agents can act on behalf of users at machine speed.</p> <p>They cover the concept of bounded agency, why the MCP layer is becoming the critical choke point in agentic AI environments, and what IT leaders actually need to be thinking about before they hand an AI system the keys to their infrastructure. Whether your organization is deploying Copilot across the company or starting to build agentic workflows, this conversation cuts through the noise and gets practical about where the real risks live.</p>